Frequently Asked Questions

Clear answers. Quiet confidence.

Products

What sizes are available?

Standard lug widths are listed on each product page.

Will it fit my watch?

Our straps suit most watches with standard spring bars.

Are your products suitable for luxury watches?

Yes. Designed to complement fine timepieces. Not affiliated with any watch brand.

What materials do you use?

Premium leather, stainless steel, and solid materials selected for longevity.

Are your products waterproof?

Leather is not waterproof. Metal straps are water-safe. Winders and cases should remain dry.

Use & Care

How do I care for leather straps?

Keep dry. Wipe gently. Rotate regularly.

How long will a strap last?

With care, many months to years. Wear is natural.

Can I change straps myself?

Yes. Standard spring bars are used.

Winders & Storage

Do I need a watch winder?

Only if the watch is worn infrequently.

Are your winders safe?

Yes. Controlled rotation suitable for most automatic movements.

Vault Society

What is Vault Society?

A membership offering exclusive access and preferred pricing.

How do I join?

Directly through our website.

Can I cancel?

Yes. Benefits remain until the end of the billing period.

Shipping & Returns

Where do you ship?

Australia-wide and selected international locations.

How long does shipping take?

Dispatched within 1–3 business days.

Do you accept returns?

Unused items in original condition. Refer to our Returns Policy.

Support

Are you affiliated with watch brands?

No. Vault & Crown is independent.

How can I contact you?

Via our Contact page.